PRIVACY POLICY

www.insightchem.com

Effective date: 25th May 2024

I. Introduction

1. Purpose and Scope

This Privacy Policy is designed to inform you about how Insightchem ("we," "us," or "our") collects, uses, shares, and protects your Personal Information. We are committed to safeguarding your privacy and ensuring transparency in our data practices. This policy applies to all information collected through our website Insightchem.com (the "Website") and any related services we offer.

2. Definitions

  • Personal Information: Any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
  • Processing: Any operation or set of operations performed on Personal Information, whether or not by automated means, such as collection, use, storage, disclosure, or deletion.

3. Lawful Basis for Processing

We process your Personal Information based on one or more of the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data for a specific purpose.
  • Contract: Processing is necessary for the performance of a contract we have with you, orin order to take steps at your request prior to entering into a contract.
  • Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your Personal Information which overrides those legitimate interests.
  • Legal Obligation: Processing is necessary for us to comply with the law.

II. Information We Collect

4. Categories of Personal Information

We may collect the following categories of Personal Information from you:

  • Identifiers: Such as your name, email address, postal address, phone number, and username.
  • Commercial information: Such as your purchase history, products or services considered, and payment information.
  • Internet or other electronic network activity information: Such as your browsing history, search history, interaction with our website, and IP address.
  • Geolocation data: Such as your general location derived from your IP address.
  • Inferences: Such as information about your preferences and interests drawn from other Personal Information we collect.

5. How We Collect Information

We collect Personal Information about you in the following ways:

  • Directly From You: When you create an account, place an order, sign up for our newsletter, fill out a form, or otherwise interact with us directly.
  • Automatically: Through cookies, web beacons, and other tracking technologies when you visit our Website. This may include information about your device, browsing activity, and IP address.
  • From Third Parties: We may receive Personal Information about you from third-party partners, such as marketing partners or data providers.

III. How We Use Your Information

6. Specific Purposes

We use your Personal Information for the following purposes:

  • Order Fulfillment and Customer Service: To process your orders, communicate with you about your orders, provide customer support, and manage your account.
  • Marketing and Personalization: To send you marketing communications, personalize your experience on our Website, and tailor our products and services to your interests.
  • Website Improvement and Analytics: To analyze how you use our Website, improve our Website and services, and conduct research.
  • Fraud Prevention and Security: To detect and prevent fraud, protect the security of our Website and services, and enforce our terms and conditions.

7. Lawful Basis for Each Use

We process your Personal Information for the purposes outlined in Section 6 based on the following lawful bases:

  • Order Fulfillment and Customer Service: Contractual necessity and legitimate interests (to provide you with the products and services you have requested and to manage our relationship with you).
  • Marketing and Personalization: Consent (where required by law) and legitimate interests (to provide you with relevant marketing communications and personalized experiences).
  • Website Improvement and Analytics: Legitimate interests (to understand how our Website is used and to improve our services).
  • Fraud Prevention and Security: Legitimate interests (to protect our business and customers from fraud and security threats).

IV. Sharing Your Information

8. Categories of Recipients

We may share your Personal Information with the following categories of recipients:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processors, shipping companies, website hosting providers, marketing partners, and data analytics providers.
  • Business Partners: Trusted partners with whom we may offer joint products or services, or whose products or services we believe may be of interest to you.
  • Affiliates: Our parent company, subsidiaries, and other companies under common control with us.
  • Government Agencies: As required by law or legal process, such as to comply with a court order or subpoena.

9. International Transfers (GDPR)

If you are located in the European Economic Area (EEA) or other regions with laws governing data collection and use, please note that we may transfer your Personal Information to countries outside of the EEA, including the United States. We will ensure that any such transfers are compliant with applicable data protection laws and that your Personal Information is protected with adequate safeguards, such as Standard Contractual Clauses.

V. Your Rights and Choices

10. Access and Correction

You have the right to access and correct your Personal Information. You can access and update your information by logging into your account or contacting us directly.

11. Deletion (Right to be Forgotten - GDPR)

You have the right to request that we delete your Personal Information. We will comply with your request unless we have a legal reason to retain the information.

12. Object to Processing

You have the right to object to the processing of your Personal Information for certain purposes, such as direct marketing. You can exercise this right by contacting us directly.

13. Restrict Processing

You have the right to request that we restrict the processing of your Personal Information in certain circumstances, such as when you contest the accuracy of the data or object to our processing based on legitimate interests.

14. Data Portability (GDPR)

If applicable under the GDPR, you have the right to receive your Personal Information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

15. Withdraw Consent

If you have provided your consent for the processing of your Personal Information, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

16. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to opt-out of the sale or sharing of your Personal Information, the right to know about the Personal Information we collect, and the right to non-discrimination for exercising your privacy rights.

17. Do Not Track

Our Website does not respond to Do Not Track (DNT) signals. DNT is a browser setting that requests that websites not track your online activity.

VI. Data Security

18. Security Measures

We take the security of your Personal Information seriously. We have implemented appropriate technical and organizational measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, access controls, and regular security assessments.

VII. Retention

19. Retention Periods

We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Retention periods may vary depending on the type of information and the purpose for which it was collected.

VIII. Changes to this Policy

20. Notification of Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our Website and updating the "Last Updated" date at the top of this policy.

IX. Contact Us

21. Contact Information

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at:

support@insightchem.com

X. Additional Disclosures (GDPR)

22. Profiling and Automated Decision-Making

We do not use automated decision-making, including profiling, in a way that produces legal effects concerning you or significantly affects you.

XI. Legal Obligations

We may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or protect the personal safety of users of our Website or the public.